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FAQ
Do
you accept international orders?
When will
my order be ready?
What are
the payment options available?
Do you provide money-back guarantee?
Where is the location & office hours of Jacren?
How about the payment gateway?
Is the online credit card transaction secure in the Internet?
What happened during an online credit card transaction in Jacren?
Do you accept international orders?
Yes, we do.
When will my order be ready?
We will setup your account after we have received payment and
we and/or our payment gateway partner have screened the order(s) in case of
fraud. If you have requested a domain name during sign up, we will
register this domain once your payment has been cleared, this can take
24 hours.
What are the payment options available?
We accept payment by Paypal, VISA, MasterCard, American Express and Discover credit cards.
Do you provide money-back guarantee?
Jacren provides a 30 day money back guarantee for all direct shared hosting accounts.
If for any reason you are not completely satisfied with our services
and request cancellation within 30 days of signing up, you will be
given a full refund. No where will you find more value from a web hosting company. There's no risk to find out for yourself. Please Note:
Domain Registration, SSL Certificate, and Custom
Services fees are not included with this offer. For complete details on
this offer please refer to our policies.
Where is the office location & office hours of Jacren?
Office location:
48 Toh Guan Road East
#06-97
Enterprise Hub
SINGAPORE (608586)
Office hours:
Monday - Friday
9:00am - 6:00pm
How about the payment gateway?
We accept major credit cards like VISA, MasterCard, American Express and Discover through Paypal, a worldwide company that provides secure payment solutions.
Is the online credit card transaction secure in the Internet?
Yes. PayPal is the safer, easier way to pay. You can use your credit card
without exposing your card number to merchants. When you can link your
credit card or bank account, you don't have to enter your card number
or address everywhere you shop. Just log in to PayPal and quickly check
out in a few clicks. PayPal is accepted on websites around the world. For more information, you can learn more at http://www.paypal.com
What happened during an online credit card transaction in Jacren website?
For an online credit card transaction in Jacren website, customers will be redirected to the Paypal Server to continue the transaction. Jacren website does not keep the credit card number of the customers. Upon completing the transaction, Paypay will send redirect the customer back to the Jacren website. You can refer this link to learn how Paypal works.